Shipping policy
Gathered Goods Australia use the service of Australia Post.
Shipping Policy
Processing Times for limited seasonal retail hampers.
Once your order is complete, we will order and pack your hamper, allow up to 3-7 days.
After payment you will receive an invoice with tracking numbers attached for each order. You’ll receive another notification once your order has shipped.
During peak periods such as Christmas and corporate gifting seasons, processing times may extend to 7-14 business days due to increased demand and supplier lead times. We always strive to dispatch as quickly as possible.
Lead Times for Custom or Corporate Orders
For custom hampers, branded packaging, or bulk corporate orders, please allow 2–4 weeks lead time to allow for supplier coordination and delivery schedules. We order fresh produce from regional suppliers, so early ordering ensures availability and quality. Bulk order forms will be provided, and must be paid in full before items leave our warehouse.
Domestic Shipping Rates and Estimates
Australia Post Rates for all bulk and special orders.
Free shipping applies only to our limited online selection ONLY, seasonal.
Local Delivery / Pick-Up
We offer free local delivery within Armidale city boundary, NSW (postcode 2350)Â Â
To arrange a local pick-up from our Armidale studio—please select “Pick-Up” at checkout and we’ll contact you when your order is ready to arrange pick up.
International Shipping
Currently, we only ship within Australia.
How You’ll Know Your Order Has Shipped
Once your order is dispatched, you’ll receive an email with tracking information so you can follow your parcel’s progress.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at hello@gatheredgoods.com.au
We will work with our courier partners to investigate and, where appropriate, send a replacement or issue a refund.
We are not responsible for failed deliveries due to incorrect address information, which remains the sole responsibility of the customer who places the order.
Damaged goods require an description and photographic evidence of the damaged item.
Contact Us
For any questions about shipping, please reach out to:
📧 hello@gatheredgoods.com.au
or visit our website www.gatheredgoods.com.au